TERMS OF USE · MEDICAL SADHAN PLATFORM

1. Company Information

Company Name: MEDICAL SADHAN

Registered Office:
Shivam Planet, Bathena, Chowk,
Raipur Road, Dhamtari,
Chhattisgarh, 493773, India

Email: medicalsadhan@gmail.com

2. Nature of Platform

MEDICAL SADHAN is a B2B digital technology platform designed to connect businesses in the healthcare supply chain including:

• Pharmaceutical companies
• Stockists / agencies
• Distributors
• Medical device suppliers
• Pharmacies / medical stores
• Hospital chemists
• Small wholesalers

The platform facilitates business networking and order placement convenience between verified parties. MEDICAL SADHAN does not manufacture, stock, sell, or distribute pharmaceutical or medical products.

3. User Eligibility & Account Registration

Eligibility: To use the platform, users must be legally authorized business entities, possess valid regulatory licenses where required, and provide accurate registration information. Users may include licensed pharmacies, hospitals, distributors, pharmaceutical companies, and medical equipment suppliers.

Account Registration

Users must create an account and agree to: provide accurate information, maintain account confidentiality, and notify the company of unauthorized use. MEDICAL SADHAN reserves the right to suspend accounts providing false information.

4. Vendor Verification

Vendors and buyers may be required to submit verification documents including:

• Drug License
• GST Registration
• PAN Card
• Aadhaar Card

MEDICAL SADHAN reserves the right to verify or reject registrations.

5. Platform Services, Orders & Payments

Services: The platform may provide digital product listings, vendor discovery, order placement tools, business networking, and advertising opportunities. The company reserves the right to modify services at any time.

Orders and Transactions

The platform enables buyers and vendors to connect for order placements. However: MEDICAL SADHAN does not participate in the transaction. Product supply is handled directly by vendors. The company is not responsible for product quality, pricing, or availability.

Payments

MEDICAL SADHAN currently operates on a subscription-based revenue model. Users may pay subscription fees for access to platform services. The platform does not process product payments between buyers and vendors. All commercial transactions occur directly between users.

Prescription Compliance

For medicines requiring prescriptions: Vendors must verify prescriptions before fulfilling orders. Buyers must ensure compliance with applicable regulations. MEDICAL SADHAN does not verify prescriptions.

6. Intellectual Property & Prohibited Activities

IP Ownership: All platform content including software, logo, brand name, database, design belongs exclusively to MEDICAL SADHAN. Unauthorized reproduction or distribution is prohibited.

Prohibited Activities

Users shall not:

• Sell counterfeit products
• Misrepresent licenses
• Upload false information
• Attempt unauthorized system access
• Distribute illegal pharmaceuticals

Violation may lead to account termination.

7. Liability, Termination & Legal Framework

Limitation of Liability: MEDICAL SADHAN shall not be liable for: product defects, vendor misconduct, payment disputes, delivery delays, regulatory violations by vendors. Liability is limited to the platform subscription amount paid.

Suspension or Termination

MEDICAL SADHAN may suspend or terminate accounts for violation of policies, regulatory non-compliance, or fraudulent activity.

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India. All disputes shall be subject to courts located in Chhattisgarh, India.

8. Contact Information

MEDICAL SADHAN
Shivam Planet, Bathena, Chowk
Raipur Road, Dhamtari
Chhattisgarh, 493773
Email: medicalsadhan@gmail.com

PRIVACY POLICY

Information Collected: Personal (name, phone, email, business name), Business verification (GST, drug license, PAN/Aadhaar), Technical (device, IP, app usage).

How Information Is Used: To verify users, provide services, improve performance, ensure compliance, communicate.

Data Sharing: May be shared with platform vendors, service providers, regulatory authorities when required by law. MEDICAL SADHAN does not sell user data.

Data Security: We implement reasonable measures, but internet transmission cannot be guaranteed fully secure.

Grievance Officer: Name: __________________ Designation: __________________ Email: __________________

VENDOR AGREEMENT

Vendor Responsibilities: Vendors must possess valid drug license where required, provide authentic products, follow regulations, maintain accurate listings.

Order Fulfillment: Vendors are solely responsible for accepting/processing orders, shipping, and resolving product disputes.

Product Liability: Vendors bear full responsibility for product safety, authenticity, and regulatory compliance. MEDICAL SADHAN shall not be responsible for vendor products.

REFUND, SHIPPING & DISCLAIMER

Refund Policy: MEDICAL SADHAN operates as a technology platform only. The company does not process product payments. Refunds or returns must be handled directly between Buyer and Vendor. MEDICAL SADHAN is not responsible for refund processing.

Shipping Policy: Shipping is handled by vendors or third-party logistics providers. MEDICAL SADHAN does not manage product packaging, transportation, or delivery timelines. Shipping disputes must be resolved directly with vendors.

Platform Disclaimer: MEDICAL SADHAN is a technology platform connecting healthcare businesses. The platform does not: manufacture products, store inventory, supply medicines, deliver goods, or provide medical advice. All product-related responsibilities lie with vendors. Users must consult qualified healthcare professionals for medical advice.